Terms of Use

Last Updated: October 12, 2026

Welcome to Vellucentria, an online destination dedicated to thoughtfully selected home and lifestyle products inspired by natural materials, artisan craftsmanship, and contemporary living.

This website and its associated online services are owned and administered by hongkong surfari co., Limited. These Terms of Use establish the conditions governing access to our website, interaction with its content, and use of the digital services made available through our online store.

Please note that purchases of products through Vellucentria are also subject to our separately published Terms of Purchase and other applicable store policies.

By visiting, accessing, or using our website, you acknowledge and agree to comply with these Terms of Use. If you do not accept any of the provisions described below, please discontinue using our platform.

1. Accuracy of Customer Information

When interacting with the Vellucentria website, creating a customer account, submitting an inquiry, or completing a purchase, you agree to provide information that is truthful, complete, accurate, and current.

This requirement applies to personal identification details, contact information, delivery addresses, and payment-related information submitted through our online services.

You are responsible for reviewing your information and promptly correcting any inaccuracies or outdated details that could affect your account, purchases, or communications with our team.

Providing misleading, incomplete, or unauthorized information may result in transaction delays, account restrictions, or other necessary measures to protect the integrity of our services.

2. Privacy & Personal Information Management

At Vellucentria, protecting customer information is an important part of maintaining a responsible and dependable online shopping environment.

Our collection, storage, use, and safeguarding of personal information are governed by our published Privacy Notice and applicable data protection requirements.

Information provided through our website or official customer service channels may be processed for legitimate business purposes, including account administration, order management, customer communication, and platform security.

By using our services, you acknowledge the personal information practices described in our Privacy Notice. Where applicable law requires additional consent for particular processing activities, we will seek that consent separately.

We encourage all visitors to review our Privacy Notice to understand the types of information we collect, the purposes for which it may be used, and the privacy rights available to them.

3. Intellectual Property Rights & Website Licensing

The content and functional elements presented through the Vellucentria website, including product photographs, brand identifiers, written descriptions, graphics, audio materials, page layouts, and underlying website design, are owned by or licensed to hongkong surfari co., Limited and other applicable rights holders.

These materials may be protected by copyright, trademark, intellectual property, and related laws in relevant jurisdictions.

We grant visitors a limited, personal, revocable, non-exclusive, and non-transferable permission to access and use our website for lawful, non-commercial shopping and informational purposes.

Unless prior written authorization has been obtained, users are prohibited from engaging in the following activities:

• Unauthorized Commercial Use: Reproducing, distributing, publishing, reselling, or commercially exploiting website content without the necessary permission.

• Website Replication: Copying the appearance, structure, branding, or proprietary materials of our platform for use on another website or commercial service.

• Malicious Software Distribution: Uploading, introducing, or transmitting viruses, harmful scripts, or other software intended to interfere with website operations.

• Automated Data Collection: Using unauthorized bots, scraping tools, automated extraction systems, or similar technologies to collect website data.

• Excessive System Activity: Conducting activities that place an unreasonable burden on our servers, hosting services, or supporting technical infrastructure.

If these conditions are violated, Vellucentria may suspend accounts, restrict access, or decline further services where permitted by applicable law.

4. Customer Reviews & Submitted Materials

Customers may have opportunities to submit product reviews, feedback, suggestions, photographs, videos, or other forms of content through our website or authorized communication channels.

By submitting materials, you confirm that you have the necessary rights and permissions to share the content and that its publication or use does not violate the intellectual property, privacy, or other legal rights of third parties.

Users must not submit content that is unlawful, misleading, abusive, defamatory, fraudulent, or otherwise inappropriate.

Impersonation, unauthorized use of another person's identity, and submission of deceptive customer reviews are strictly prohibited.

When you voluntarily submit content for publication through our platform, you grant Vellucentria and its operating company a worldwide, perpetual, non-exclusive, royalty-free, irrevocable license to reproduce, publish, adapt, display, distribute, and use that material in connection with our business operations and promotional activities, to the extent permitted by applicable law.

This permission may include presenting customer-submitted materials through our website, marketing communications, and associated promotional channels without additional compensation.

You retain any ownership rights you hold in your original content, subject to the permissions granted under these terms.

5. Links to External Websites

For customer convenience, the Vellucentria website may contain hyperlinks directing visitors to websites, online platforms, or other digital services operated by independent third parties.

These external destinations may provide payment services, shipment tracking, product information, or other resources relevant to our customers.

Although we may make such links available for informational or operational purposes, Vellucentria does not necessarily control or endorse the content, policies, security arrangements, or business practices of third-party websites.

We are not responsible for the independent activities or information-handling practices of external website operators, except where responsibility is imposed by applicable law.

Customers who choose to access third-party websites do so subject to the terms, policies, and privacy practices established by those providers.

We recommend reviewing the relevant terms and privacy notices before submitting personal or payment information to an external service.

6. Website Availability & Warranty Disclaimers

Vellucentria makes reasonable efforts to maintain the accessibility, functionality, and accuracy of our online platform and the information presented through it.

However, to the fullest extent permitted by applicable law, our website and its digital content are provided on an "as is" and "as available" basis.

We do not provide unconditional guarantees regarding the continuous operation, accuracy, completeness, security, or uninterrupted availability of the website.

To the extent legally permitted, we disclaim implied warranties concerning the website's merchantability, fitness for a particular purpose, and suitability for individual expectations.

In particular, we do not guarantee that:

• Continuous Availability: Our website or related digital services will remain accessible without interruption, maintenance periods, or temporary technical difficulties.

• Error-Free Functionality: Every website feature, page, or technical function will operate without occasional errors or unexpected disruptions.

• Complete Digital Security: Our website or associated systems will be entirely free from software vulnerabilities, cyber threats, or other technical security risks.

• Universal Compatibility: Every website feature will operate identically across all browsers, devices, operating systems, or internet connections.

Nothing in this section is intended to exclude statutory warranties, product guarantees, or consumer rights that cannot legally be restricted.

7. Limitations of Corporate Liability

By accessing and using the Vellucentria online platform, you acknowledge that internet-based services may involve certain technical and operational risks.

To the maximum extent permitted by applicable law, hongkong surfari co., Limited, together with its officers, employees, representatives, and affiliated service providers, shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from circumstances associated with website access or use.

Such circumstances may include:

• Website Interruptions: Temporary platform outages, service interruptions, or periods when the website is unavailable.

• Product-Related Activities: Transactions or use of purchased home and lifestyle merchandise, subject to applicable product liability and consumer protection requirements.

• Unauthorized Data Interception: Unlawful access to or interception of electronic communications by independent third parties where such events are beyond our reasonable control.

• Communication Disruptions: Technical failures, transmission errors, or interruptions affecting digital communication between users and our platform.

Where legally enforceable, legal proceedings arising from website use must be initiated within one calendar year after the event giving rise to the claim.

These limitations apply only to the extent permitted by applicable law and do not restrict liability or legal remedies that cannot lawfully be excluded or limited.

8. User Indemnification Obligations

You agree, to the extent permitted by applicable law, to indemnify and hold harmless hongkong surfari co., Limited, its management, employees, representatives, and authorized business partners against third-party claims, liabilities, damages, regulatory penalties, and reasonable legal expenses directly resulting from your unlawful conduct or material breach of these Terms of Use.

This obligation may apply to circumstances involving:

• Violation of Website Terms: Failure to comply with material obligations or restrictions established in these Terms of Use.

• Fraudulent Activities: Submission of false information, unauthorized transactions, or deliberate misuse of our digital services.

• Third-Party Rights: Infringement of intellectual property rights, privacy rights, or other legally protected interests belonging to another individual or organization.

• Unlawful Conduct: Activities performed through our platform that violate applicable laws or regulatory requirements.

Any indemnification obligation will be interpreted according to applicable law and will not require customers to assume liability for matters for which our company is legally responsible.

9. Electronic Communications & Notices

By contacting Vellucentria electronically, submitting inquiries through our website, or completing transactions through our online services, you acknowledge that certain business communications may be delivered in electronic form.

These communications may include order confirmations, service notifications, policy updates, transaction records, and other information relating to your interaction with our business.

Where legally permitted, electronic messages, disclosures, and agreements may satisfy requirements that information be provided in writing.

If applicable law requires additional consent or a specific delivery method for certain legal notices, we will follow those requirements.

Customers are responsible for maintaining an accurate email address and reviewing communications sent to the contact information associated with their accounts or purchases.

10. Intellectual Property Infringement Reports

Vellucentria respects intellectual property rights and recognizes the importance of protecting original creative works, trademarks, and other legally protected materials.

If you believe that material published through our website infringes your copyright or other intellectual property rights, please send a formal notification to our customer support team for review.

Your report should contain sufficient information to help us identify the relevant content and evaluate the concern.

Please include:

• Authorized Signature: Your physical or electronic signature, or that of a representative authorized to act on behalf of the rights holder.

• Identification of the Material: A clear description of the allegedly infringing content and the specific website URL where it appears.

• Contact Information: Your name and appropriate contact details, including an email address and telephone number.

• Good-Faith Declaration: A statement explaining your reasonable belief that the disputed use of the material has not been authorized by the rights holder, its representative, or applicable law.

Send intellectual property inquiries to support@calinovestara.com.

We will review properly submitted notices and take appropriate action when required by applicable intellectual property legislation.

11. Events Beyond Reasonable Control

Vellucentria aims to fulfill its contractual and operational obligations in a responsible and timely manner.

However, certain exceptional circumstances may temporarily prevent or delay the performance of obligations despite reasonable efforts to maintain normal business activities.

To the extent permitted by applicable law, hongkong surfari co., Limited will not be responsible for delays or failures directly caused by extraordinary events beyond its reasonable control.

Examples of such circumstances may include:

• Natural Disasters: Severe storms, floods, earthquakes, or other significant environmental emergencies.

• Public Health Emergencies: Widespread epidemics, pandemics, or related government restrictions.

• Labor Disruptions: Major strikes, industrial disputes, or widespread workforce interruptions.

• Transportation Restrictions: International logistics shutdowns, embargoes, or major disruptions affecting essential transportation networks.

• Government Actions: Unexpected legal restrictions, regulatory interventions, or other official measures that materially affect business operations.

When such events occur, we will make reasonable efforts to communicate relevant service disruptions and resume normal operations when circumstances permit.

Mandatory consumer rights and legal obligations remain unaffected by this provision.

12. Transfer of Shipping Risk & Responsibility

The delivery of merchandise purchased through Vellucentria may involve third-party logistics providers, distribution facilities, and international transportation networks.

For the purposes of coordinating shipment, packages are transferred to designated carriers after the relevant fulfillment procedures have been completed.

Subject to applicable consumer protection laws and the agreed delivery terms, responsibility for loss or damage during transportation may transfer in accordance with the legally applicable risk allocation rules.

Where the law permits shipment risk to pass to the customer upon delivery of merchandise to an authorized carrier, that transfer will be governed by the relevant legal requirements and contractual arrangements.

However, when applicable law requires the seller to remain responsible until the customer or an authorized recipient takes physical possession of the merchandise, those mandatory protections will prevail.

Customers should refer to our Shipping Policy for further information regarding carrier tracking, delivery confirmation, missing packages, and shipment-related inquiries.

13. Governing Law & Dispute Resolution

These Terms of Use, together with related commercial transactions conducted through the Vellucentria online store, are generally governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to mandatory legal requirements applicable to a particular customer or transaction, disputes arising from website access, use of our services, or interpretation of these terms shall be submitted to the competent courts of Hong Kong.

Where applicable consumer protection laws provide customers with rights to pursue claims in another jurisdiction, those mandatory rights shall remain unaffected.

We encourage customers to contact our support team before initiating formal proceedings so that reasonable efforts can be made to clarify concerns and explore an appropriate resolution.

14. Severability & Assignment of Rights

If any provision contained in these Terms of Use is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that particular provision shall be separated from the remaining terms to the extent necessary.

All other provisions will remain effective and enforceable, provided that the overall legal purpose of the agreement can still be maintained.

Users may not transfer or assign their contractual rights or obligations arising under these terms to another individual or organization without prior written approval from Vellucentria, except where applicable law provides otherwise.

hongkong surfari co., Limited may transfer or assign its contractual rights or obligations when reasonably necessary for legitimate business purposes, subject to applicable legal restrictions and the preservation of mandatory consumer rights.

15. Entire Agreement & Contractual Understanding

These Terms of Use, together with our incorporated or expressly referenced website policies, constitute the complete agreement between users and hongkong surfari co., Limited concerning access to and use of the Vellucentria digital platform.

They replace previous communications, representations, proposals, or understandings relating to the same subject matter, whether made verbally or in writing, except where applicable law or a separate binding agreement provides otherwise.

Transactions involving the purchase of products remain additionally subject to our Terms of Purchase, Shipping Policy, Return Policy, and other relevant conditions expressly applicable to the order.

If any inconsistency arises between general website conditions and specific transaction terms, the more specifically applicable provisions will govern to the extent permitted by law.

16. Corporate Information & Customer Assistance

If you have questions regarding these Terms of Use, require clarification about our website policies, or wish to contact the company responsible for operating Vellucentria, please use the official business information provided below.

Our customer support team is available to assist with general website inquiries, account-related concerns, purchasing information, and other matters associated with our online services.

• Brand Name: Vellucentria

• Legal Company Name: hongkong surfari co., Limited

• Registered Business Address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721–725 Nathan Road, Kowloon, Hong Kong

• Official Customer Support Email: support@calinovestara.com

• Customer Service Telephone: +1 (443) 658-3823

Thank you for visiting Vellucentria. We appreciate your interest in our naturally inspired home and lifestyle collections and remain dedicated to providing a dependable, transparent, and thoughtfully designed online shopping experience.