Contact Us

Thank you for visiting Vellucentria. Inspired by natural materials, artisanal details, and contemporary home design, we are committed to offering thoughtfully selected home and lifestyle products alongside attentive customer care.

Whether you are exploring our collections, seeking additional product information, or requesting assistance with an existing purchase, our support team is here to help make your shopping experience as convenient and enjoyable as possible.

We welcome inquiries concerning product specifications, order updates, shipping arrangements, delivery concerns, and after-sales assistance. For business-related correspondence or general feedback, please use the official contact information provided below.

Email Support & Customer Inquiries

For questions regarding our products, purchases, or services, please contact our customer assistance team by email.

• Customer Support Email: support@calinovestara.com

• Response Time: Our team reviews incoming inquiries and generally provides a response within 1–2 business days (24–48 hours).

• Order-Related Requests: To help us locate your purchase and address your inquiry efficiently, please include your order number and a brief explanation of the matter in your message.

We aim to provide clear, helpful information and timely assistance for every customer inquiry.

Telephone Customer Service

Customers who prefer to communicate by telephone may reach our support representatives using the contact details below.

• Customer Service Number: +1 (443) 658-3823

• Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET)

• Telephone Charges: Calls may be subject to standard telecommunications fees according to your mobile or telephone service provider.

Our telephone support is intended to assist with general shopping questions, order-related concerns, and other customer service matters.

Company Information & Business Administration

Vellucentria is a home and lifestyle e-commerce brand operated by hongkong surfari co., Limited.

Our business activities are centered on providing carefully selected home essentials that reflect the appeal of natural wood, craftsmanship-inspired design, and modern living. We seek to maintain consistent standards across product selection, customer communication, order administration, and service coordination.

The company is responsible for overseeing the brand's commercial operations, including administrative management, fulfillment coordination, and customer support. We place importance on transparent business information and responsible operating practices to support a reliable online retail experience.

Our registered business details are as follows:

• Legal Company Name: hongkong surfari co., Limited

• Registered Business Address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721–725 Nathan Road, Kowloon, Hong Kong

• Store Brand: Vellucentria

For corporate correspondence, partnership opportunities, or other business-related matters, please contact us through our official customer service email.

We appreciate your interest in Vellucentria and the opportunity to be part of your home and everyday lifestyle. Our team looks forward to assisting you and helping you discover thoughtful pieces that bring natural warmth, comfort, and understated elegance into your living spaces.