Terms of Purchase
Effective Date: October 12, 2026
Welcome to Vellucentria, an online home and lifestyle destination inspired by natural materials, artisanal craftsmanship, and contemporary living. Our collections bring together thoughtfully selected home essentials designed to complement comfortable, functional, and aesthetically balanced living spaces.
These Terms of Purchase establish the conditions applicable to transactions completed through the Vellucentria online store. By submitting an order or purchasing merchandise from our website, you acknowledge that you have reviewed and accepted the purchasing conditions described below, together with our Terms of Use and Privacy Notice.
Please read these provisions carefully before completing any payment or confirming a purchase.
1. Customer Eligibility & Purchasing Requirements
By placing an order through our website, you confirm that you are at least 18 years old, or have otherwise reached the legal age required to enter into binding commercial agreements in your jurisdiction.
You also confirm that you possess the legal capacity and authority necessary to complete the transaction and fulfill the corresponding payment obligations.
Customers are responsible for ensuring that their purchases comply with applicable national, regional, and local regulations.
For operational security, customer service administration, and transaction verification, Vellucentria may maintain appropriate records of communications conducted through our official support channels, including telephone conversations where recording is legally permitted and any required notice or consent has been provided.
By using our online store, you agree to provide accurate and complete information when creating an account, submitting an order, or communicating with our customer support representatives.
2. Customer Information & Privacy Practices
Vellucentria respects the importance of protecting personal information and maintaining responsible data management practices.
Customer information submitted during account registration, checkout, payment processing, or communication with our representatives is handled in accordance with our published Privacy Notice and applicable data protection requirements.
Information collected through these activities may be used to authenticate transactions, coordinate order fulfillment, facilitate customer service, and support legitimate business operations.
By purchasing from Vellucentria, you acknowledge that the information necessary to complete your transaction will be processed for these purposes.
Our privacy practices may be revised from time to time to reflect operational improvements, changes in applicable regulations, or adjustments to our services.
When a material update requires additional notification or consent under applicable law, we will take appropriate steps to fulfill those obligations.
We encourage customers to review our Privacy Notice periodically to remain informed about how personal information is collected, used, and protected.
3. Order Acceptance & Transaction Management
Vellucentria reserves the right to review, verify, accept, reject, or cancel orders submitted through our online store when legitimate operational or commercial circumstances justify such action.
An order confirmation does not necessarily constitute final acceptance if additional verification or processing requirements remain outstanding.
Orders may be declined or canceled in circumstances involving suspected fraudulent activity, unsuccessful payment authorization, inventory limitations, unusual transaction risks, or material errors in product information or pricing.
To maintain transaction security, we may request reasonable verification of customer identity or payment authorization before releasing merchandise for shipment.
The following conditions may apply:
• Order Verification: Purchases may be subject to additional identity, payment, or transaction checks when required to protect customers and our business.
• Transaction Cancellation: We may cancel an order where fulfillment is not reasonably possible or where a significant transaction irregularity has been identified.
• Product Information Updates: Product descriptions, listed prices, promotional conditions, and availability details may be adjusted or corrected when necessary.
• Pricing & Promotional Changes: We may revise future product prices, special offers, or promotional campaigns without providing advance individual notice, subject to applicable laws and existing confirmed purchase obligations.
If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded through the original payment method.
4. Product Information & Visual Representation
Our team makes reasonable efforts to provide clear product descriptions and accurate visual references for the home and lifestyle items presented on the Vellucentria website.
Product listings may include photographs, measurements, material details, colors, finishes, and other specifications intended to help customers make informed purchasing decisions.
Nevertheless, differences may occasionally occur between the appearance of an item on a digital screen and the physical product received.
Factors such as device display settings, lighting conditions, photographic presentation, natural material characteristics, and manufacturing variations may influence how a product appears.
This is particularly relevant to home accessories and decorative pieces featuring wood-inspired surfaces, natural textures, or handcrafted design elements.
We cannot guarantee that every displayed color, texture, or dimension will appear identical under all viewing conditions.
If an item differs materially from its advertised specifications, customers may contact our support team for assistance under the applicable Return Policy and consumer protection requirements.
For a more complete understanding of a product, we recommend reviewing its dedicated product detail page rather than relying exclusively on quick-purchase features or abbreviated collection previews.
5. Pricing Errors & Information Corrections
Vellucentria strives to maintain accurate product prices, descriptions, promotional details, and transaction information throughout its website.
Despite our efforts, occasional typographical mistakes, technical display errors, or inaccurate pricing information may occur.
If a product is displayed or purchased at a materially incorrect price due to an identifiable error, we reserve the right, where permitted by applicable law, to correct the information and cancel an affected order that cannot be fulfilled at the erroneous price.
When such a situation arises, we will make reasonable efforts to notify the customer using the email address associated with the transaction.
If payment has already been successfully collected and the order is canceled because of a confirmed pricing error, 100% of the amount paid for the canceled order will be refunded to the original payment method.
Any applicable cancellation or correction will be handled in accordance with relevant consumer protection obligations.
We also reserve the right to correct inaccurate product information and update website listings to reflect the intended prices and specifications.
6. Inventory Availability & Shipping Expectations
Product availability information displayed on our website is intended to assist customers during the shopping process. However, stock levels may change because of order volume, fulfillment activity, supplier availability, or inventory synchronization delays.
Although we aim to arrange timely dispatch, shipping and delivery periods are estimates and may be affected by circumstances outside our direct control.
Under ordinary conditions, the overall international fulfillment and delivery process may take approximately 30 days or less after payment verification, depending on order processing, shipping destination, and carrier operations.
Our standard shipping arrangements generally include an order preparation period followed by the international transportation timeframe specified in our Shipping Policy.
Actual delivery times may vary because of customs inspections, carrier interruptions, major weather events, transportation congestion, or other unforeseen logistical circumstances.
The following conditions apply:
• Inventory Estimates: Stock information may change without immediate reflection on the website because of ongoing sales and fulfillment operations.
• Shipping Timeframes: Published delivery periods represent reasonable estimates rather than unconditional arrival guarantees.
• Unexpected Delays: International shipping schedules may be affected by customs procedures, carrier operations, or events beyond our reasonable control.
• Unavailable Products: If an item becomes unavailable after your purchase, our customer service team may contact you regarding an appropriate refund or other available resolution.
Any changes affecting confirmed orders will be handled according to the applicable purchasing terms and relevant consumer rights.
7. International Purchases & Product Compatibility
Vellucentria serves customers across supported international markets through its online retail platform and fulfillment network.
Customers purchasing home and lifestyle products for delivery outside the relevant manufacturing or distribution region should be aware that certain product characteristics, service arrangements, or regulatory requirements may differ from those available in their country of residence.
For international purchases, please consider the following:
• Regional Warranty Coverage: Certain products may not include manufacturer warranties that are specifically provided for items distributed through local retail channels.
• Local Customer Service Programs: Some manufacturer-specific support programs or regional servicing arrangements may not be available outside their designated markets.
• Language of Product Materials: Packaging, care instructions, safety information, and accompanying documentation may be supplied in English or another language associated with the product's manufacturing or distribution region.
• Regional Packaging & Labeling: Product packaging and labels may differ from local market formats or requirements, subject to applicable laws governing products sold in the destination country.
• International Product Standards: Depending on the product and its origin, certain items may have been produced according to manufacturing standards used in their original production region.
Customers are encouraged to review the available product specifications and determine whether the item is appropriate for their intended use before completing a purchase.
Where local law imposes mandatory product safety, labeling, conformity, or consumer protection requirements, those requirements remain applicable.
8. Customs Duties, Import Taxes & Additional Charges
International shipments may be subject to customs inspections, import assessments, and other charges imposed by government authorities in the destination country.
Although the checkout process may display applicable transaction taxes or shipping charges, additional amounts may become payable when the merchandise enters the receiving country.
Unless otherwise indicated at checkout or required by applicable law, the customer is responsible for import-related costs assessed by the destination country's authorities.
Such charges may include:
• Import Duties: Customs fees imposed on merchandise entering the destination country.
• Value-Added Tax (VAT): Applicable consumption or import taxes assessed under regional regulations.
• Customs Clearance Charges: Administrative fees associated with processing or releasing imported shipments.
• Other Government Assessments: Additional tariffs, import-related taxes, or mandatory charges established by local authorities.
These charges are generally determined by the relevant customs or tax agency and may vary according to the shipment's declared value, product classification, and destination.
Customers are encouraged to review the import requirements applicable to their country before placing an international order.
Vellucentria does not control the assessment or collection of government-imposed customs duties and taxes.
9. Corporate Administration & Governing Law
These Terms of Purchase and the commercial operations of the Vellucentria online store are administered by hongkong surfari co., Limited, a company operating under the legal and regulatory framework of the Hong Kong Special Administrative Region.
Unless mandatory consumer protection laws or other applicable legal requirements provide otherwise, these purchasing conditions are governed by and interpreted in accordance with the laws of Hong Kong.
Nothing in these terms is intended to exclude, restrict, or diminish any consumer rights that cannot legally be waived under the laws applicable to a particular transaction.
Business Ownership & Registration
The official operating information for this online store is provided below:
• Brand Name: Vellucentria
• Operating Company: hongkong surfari co., Limited
• Registered Business Address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721–725 Nathan Road, Kowloon, Hong Kong
Customer Support & Business Correspondence
If you have any questions regarding these Terms of Purchase, require assistance with a transaction, or wish to request clarification about our purchasing conditions, please contact our customer service team.
• Official Customer Support Email: support@calinovestara.com
• Customer Service Telephone: +1 (443) 658-3823
We appreciate your interest in Vellucentria and thank you for choosing our home and lifestyle collections. Our goal is to provide a dependable shopping experience while bringing together thoughtful design, natural inspiration, and practical products for modern living.